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Privacy Policy

Effective Date: 30 July 2025

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Future Health (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

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1. Definitions

  • Personal Information refers to information relating to an identifiable, living natural person, and where applicable, an identifiable juristic person (company or other legal entity).

  • Data Subject means you, the individual whose personal information is being collected.

2. Information We Collect

We may collect the following types of personal information from you:

a) Information You Provide Directly:

  • Full name, contact number, email address, shipping address, billing address.

  • Payment information (processed securely via third-party gateways).

  • Account registration details (username, password).

  • Health-related information only when voluntarily provided for product recommendations or consultations.

b) Information We Collect Automatically:

  • IP address, browser type, device info, operating system.

  • Website usage data through cookies and analytics tools.

3. Purpose for Collecting Information

We collect and use your personal information for the following lawful purposes:

  • To fulfill orders placed on our website.

  • To manage your account and provide customer support.

  • To process payments securely.

  • To send updates, newsletters, or promotions (only if you’ve opted in).

  • To analyse and improve our website and user experience.

  • To comply with any legal obligations.

4. Lawful Basis for Processing

We process your personal information on the basis of:

  • Consent: Where you’ve agreed to receive communication or provide personal info voluntarily.

  • Contractual necessity: To fulfill product purchases or services.

  • Legal obligation: To comply with South African laws.

  • Legitimate interest: Improving our services, fraud prevention, or analytics.

5. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share it with trusted third parties when necessary, such as:

  • Payment processors (e.g., PayFast, Yoco, etc.)

  • Delivery partners and logistics companies.

  • Service providers involved in marketing or analytics.

  • Government or law enforcement when legally required.

All third-party service providers are required to process your information in accordance with POPIA.

6. Data Subject Rights (Your Rights)

Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate, incomplete, or outdated information.

  • Object to the processing of your personal information in certain cases.

  • Request deletion of your information where legally permitted.

  • Withdraw consent at any time.

To exercise any of these rights, email us at [Insert contact email].

7. Retention of Information

We retain your information only as long as necessary for the purposes set out in this policy or as required by law (e.g., for tax or accounting purposes).

8. Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or alteration, including:

  • SSL encryption

  • Secure server infrastructure

  • Limited access by authorized personnel only

9. Cookies

We use cookies and tracking tools to enhance your experience and measure website performance. You may opt out or adjust settings via your browser, but some features may be limited.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of these websites and encourage you to read their policies.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.

13. Contact Us

If you have any questions, complaints, or requests regarding your personal information, please contact our Information Officer:

Future Health : nfo@futurehealthsa.co.za

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